Privacy Policy

Effective date: March 7, 2026

This Privacy Policy explains how Entwyn (“Entwyn,” “we,” “us,” or “our”) collects, uses, shares, and retains personal information when you use the Entwyn mobile apps, websites, and related services at entwyn.ai (the “Service”).

1. Information We Collect

We may collect the following categories of information:

  • Account and profile data: name, date of birth, gender, photos, bio, preferences, contact details, and account credentials.
  • Content and communications: messages you send through the Service, support requests, safety reports, and moderation submissions.
  • Transaction data: subscription status, purchase metadata, refunds, and billing records supplied by payment processors. We do not store full payment card numbers.
  • Device, log, and usage data: IP address, device identifiers, browser or app version, cookies or tokens, feature usage, crash diagnostics, and error logs.
  • Trust and safety data: reports of abuse, suspected fraud, identity or age verification materials when requested, and actions taken to keep the Service safe.

2. How We Use Information

We use personal information to:

  • provide, maintain, and improve the Service;
  • authenticate users and secure accounts;
  • personalize matching, recommendations, and notifications;
  • prevent fraud, abuse, spam, and safety incidents;
  • respond to support, privacy, and security requests; and
  • comply with legal obligations and enforce our policies.

3. Legal Bases

Where required by applicable law, we process personal information on one or more of these bases:

  • performance of our contract with you;
  • compliance with legal obligations;
  • our legitimate interests, including security, fraud prevention, product improvement, and support operations;
  • protection of vital interests; and
  • your consent, where consent is required.

4. How We Share Information

We may share personal information with:

  • service providers that host infrastructure, provide analytics, process payments, or help us run support operations;
  • other users, consistent with your profile visibility and in-app actions;
  • law enforcement, regulators, or other third parties when required by law or necessary to protect rights, safety, and security; and
  • counterparties involved in a merger, acquisition, financing, or similar corporate transaction.

We do not sell personal information for money.

5. Data Retention

We retain personal information only for as long as necessary for the purposes described in this policy, including account administration, safety investigations, fraud prevention, backups, dispute resolution, and legal compliance. We may retain limited records of support, privacy, and security requests to document actions taken and meet regulatory obligations.

6. Your Choices and Rights

Depending on your location, you may have rights to:

  • access, correct, or update your information;
  • request deletion of your account or personal information;
  • object to or restrict certain processing;
  • withdraw consent where processing is based on consent; and
  • request a copy of your information.

We may ask you to verify your identity before fulfilling a request.

7. Security

We use administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. International Transfers

We may process information in countries other than where you live. When required, we use appropriate safeguards for cross-border transfers.

9. Children

The Service is not intended for anyone under 18. If we learn that we collected personal information from someone under 18, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date and provide notice through the Service or at entwyn.ai where appropriate.

11. Contact Us